Refund policy

 

Last updated: 15th October 2025


Cancellation Rights

As a consumer purchasing online you have the legal right to cancel your order with us. Your right to cancel begins on the date you place your order and ends 14 calendar days from the day after you receive the product.

You need not provide a reason for cancelling your order however, you must email us at hello@cinnamondaisy.com to cancel your order. Where possible please include your order number in the correspondence. We will then respond by email to confirm that we have received notification of cancellation.

In circumstances where you have already received your products. You will be required to package up the item and return it at your own cost. All products must be returned in their original packaging and condition, plus any additional packaging for returns. We reserve the right to reduce the amount of any refund offered to reflect any reduction in the value of the product which is caused by the way it is handled or returned by you. Following receipt of the returned products we will arrange for a refund to be returned to the card used for the purchase. Please allow up to 14 days for the refund to show on your bank statement. You will receive a refund for the price paid for the product and the original delivery charges but you will not receive a refund for the cost of returning the product to us.

You must return the products within 14 days of the cancellation being confirmed. Return address will be provided.

If we have not yet dispatched the product when you cancel then we will process your refund within 14 days of your cancellation.

If you only cancel the order in respect of some and not all of the products ordered then you will not receive a refund in respect of the delivery charges.

 

Exclusions

Please note that whilst we provide refunds in accordance with the Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013, as set out above, as permitted by that legislation, we are unable to accept refunds of the following:

  1. Items which cannot be returned for health and hygiene reasons, unless the returned to us unused and in a fully resealable condition with all hygienic seals in place and unbroken;
  2. Items which are personalised or made to your specification;
  3. Products which are liable to deteriorate or expire rapidly. 

 

Faulty Goods

Nothing in these terms affects your legal rights in respective of products which are defective or not as described.

If you think a product is defective or mis-described then please email hello@cinnamondaisy.com with a detailed description of the fault and, if possible, photographs of any wear and tear or similar damage to the products.

Return address will be provided.

All returns made as potentially defective will be examined once they have been received by us and we will notify you via email to confirm if you are entitled to a refund. Faulty goods will be replaced with a like for like replacement where possible. If you are entitled to a refund this will be provided within 30 days of when we notify you via email that you are entitled to a refund. If you are entitled to a refund as a result of a defective product, you will receive a full refund of the price paid for the product, the original delivery charges and the cost of returning the product to us.

 

Purchase Terms for Digital Downloads

We are proud of our products and the feedback from our clients who use them. If you buy any of our digital products, you are purchasing immediate access to a digital PDF file which you will receive via email automatically once your payment has been processed. You can then download and save to your device. As you receive this access instantly you will not be entitled to receive a refund so do check that you are purchasing the correct product to meet your needs. Your other statutory rights to a refund remain in place in the usual way.

Please be advised that we reserve all rights to our intellectual property for our digital products. This means that whilst you are free to use the PDF digitally or print out a copy you are not permitted to copy, distribute, adapt, edit or share any with third parties.

Should you have any problems with downloading your file or be unable to access the download please send your email to hello@cinnamondaisy.com

Additional Circumstances

Should you consider that you have grounds to obtain a refund which are not set out above you should email hello@cinnamondaisy.com to set out your refund request.

All refunds are provided in accordance with your statutory rights.

Law and Jurisdiction

These terms and any claim or dispute arising in relation to any purchase will be governed by English law. You and we agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any such claim or dispute.